Responsible gambling

Responsible Gaming at Cold Lake Casino

At Cold Lake Casino, we are committed to providing our players with a safe and responsible gaming environment. We understand that problem gambling can affect anyone, regardless of age or experience.

Warning Signs of Problem Gambling:

• Feeling the need to gamble more money to win back losses
• Continuing to gamble despite feelings of anxiety or guilt
• Lying about how much time or money is being spent on gambling

If you are experiencing any of these signs, we encourage you to take a break from gaming and seek help.

Responsible Gaming Tools:

We offer various tools to help you manage your gaming experience:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Set daily, weekly, or monthly limits on losses incurred during gameplay.
• Session Reminders: Receive notifications at regular intervals (e.g., every 60 minutes) to remind you of session duration and net results.

Self-Exclusion:

If you feel that gaming is becoming a problem for you, we offer self-exclusion options:

• Temporary Self-Exclusion: Exclude yourself from playing for a period ranging from 24 hours to six weeks.
• Permanent Self-Exclusion: Exclude yourself permanently and prevent access to your account.

Links to Support Organizations:

We provide links to reputable organizations that offer help with problem gambling, including:

• Provincial helplines
• Online resources for counseling and support

Please note that these tools are designed to be at least as effective as those required by regulated Ontario operators. We prioritize providing accessible responsible gaming functionality while maintaining compliance standards.

Your Safety is Our Priority:

We are committed to ensuring a safe gaming environment and will not tolerate behavior that may be detrimental to our players' well-being.

Please do not hesitate to reach out if you have any questions or concerns about responsible gaming at Cold Lake Casino.